Terms of service
The following terms and conditions apply to all orders placed by you, “the customer", on the website: SpiralGFX.com
Unit 17 Chorley Central Business Park, Chorley, Lancashire PR6 0BL, United Kingdom
SpiralGFX shall not be responsible for damages or delays resulting from ‘force majeure’, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo.
All graphics are custom designed by SpiralGFX and have no representation of the original manufactures design.
The inclusion of any products or services on SpiralGFX at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see on SpiralGFX will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.
3. Prices and delivery charges
The prices displayed include the statutory Value Added Tax (VAT), please see Shipping Policy for more shipping information.
Prices and promotions listed on SpiralGFX and are subject to change without notice.
3.2 Delivery charges
All orders may be subject to a delivery charge. The delivery charge will be added in the checkout, see Shipping Policy for more information
There is always a delivery charge for bulky or heavy items.
If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries.
Once you have placed your order, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such an order, we will attempt to refund the applicable amount using the same method used to make the payment. If for any reason, alternative arrangements are necessary, we will contact you to settle the refund.
All purchases from this website are made pursuant to a shipment contract. The order will be shipped to the address entered when placing the order.
If an error is made and a product is listed at an incorrect price, SpiralGFX shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged to your credit card, SpiralGFX shall immediately issue a credit in the amount of the incorrect price.
5. Payment Methods & information
Please be sure to provide the exact billing address and telephone number that your credit card has on file for you - this will ensure no delays in processing your order.
Please be advised that where you select either Klarna or PayPal as a payment method, we will pass certain information to the relevant party (name, address, delivery address, email address, and phone number) so that they can process your application (in the case of Klarna) and provide the service. Once this information has been passed to the relevant party, SpiralGFX shall remain a data controller and that party shall also be a data controller in relation to that data
All card payments are subject to authorisation by your card issuer. We take full payment immediately for all products except for items paid for by Klarna.
All products ordered will remain the property of SpiralGFX until we have delivered the products to the address specified by you or they have been collected in store. If your payment (whether the full amount or the first or subsequent installments in the case of items purchased by Klarna) is not received and you have already received the products you ordered from us, you must pay for (in full) or return those products to us in accordance with our Terms and Conditions “Returns” and in the same condition that you received them at your own expense. If you do not do this within 14 days of the date on which we cancel your order, we may collect or arrange for the collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order.
Debit/Credit Cards by ShopPay (Shopify)
Pay for your item in just a few clicks with PayPal, a leader in secure online payments. No PayPal account required. If you have one already, check out quickly - no need to enter your debit or credit card details.
Other Payment Methods
For security reasons, we do not accept COD (cash on delivery), company cheque, personal cheque, Postal Orders, or any other method not listed here.
SpiralGFX exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order to the address requested by you in your order.
Once you have placed your order, you will receive an email confirmation with your expected delivery details for the whole order.
When we communicate delivery days, we mean working days excluding weekends and public holidays.
SpiralGFX endeavours to dispatch orders in the fastest possible time. Though we aim to deliver within the communicated time frame, the delivery may take longer due to unexpected events.
We cannot guarantee any firm delivery dates.
All packages are insured for damage and/or loss. The customer is (if requested) responsible for filing any claims with carriers for damaged and/or lost shipments.
7. Incorrect Order
If you order an incorrect item, i.e. wrong model, and the order has gone to print, we will not be able to change your order as all orders are custom made to your own personal specification. However, we will endeavour to work with you to rectify your mistake, prior to sending the goods, please note that there will be an additional fee for the reprint of these goods, plus the delivery date of the dispatch will change due to this error.
If your order arrives damaged or incomplete or with errors, we must be notified within 7 days of receipt of these goods to firstname.lastname@example.org Any order must be returned complete in the original packaging, along with confirmation of the issue raised.
Credit card refunds are credited back to the card used for the original purchase. PayPal refunds will be issued to the original PayPal account
Please return all items via ground shipping within Europe otherwise standard airmail for outside Europe as directed in communications. Please note: We will not refund charges from couriers: for example Parcel Force, UPS, FedEx, DHL, etc.
These items are excluded from the right to withdraw the order:
Personalised items including:
SpiralGFX guarantees a refund of returned items in accordance with our Refund Policy which you can read here.
We offer free size, model, and colour exchanges. For new product exchanges, prices are subject to the website price when the return is handled and not when the item is returned.
These items are excluded from the right to exchange the order:
Personalised items including:
10. Warranties and claims
SpiralGFX will repair, replace, reduce the price or give you a refund if the goods you bought are faulty or defective. The same goes for products damaged during transportation.
You must report claims via e-mail promptly when discovering the fault.
SpiralGFX makes no additional or independent warranty.
SpiralGFX shall under no circumstances be liable for special, incidental, or consequential damages including loss of profit, even if it has been advised of the possibility of such damages. The maximum liability for all direct damages, if any, arising out of any action shall be limited to an amount not to exceed the purchase price of the product.
11. Our responsibility
Our maximum liability to you for any loss or damage arising in connection with your order on SpiralGFX shall be limited to the total price of your order.